The agent is the user through whom you publish a chatbot. The default agent, uses the data collected in the user profile with which you signed up.

By pressing the orange button “Create agent“, you can create new agents to change the look and information of your bot individually.

If you would like to use a template of a bot for different companies, this field is very useful. Also, if, for example, you want to deploy the same bot in several channels and you want to customize the contact data, for example.

Within the agents you will be able to create variables or “metatags“, which are fields of the agent that you want to be used in the conversation.

By default, the platform offers certain fields, but you can add any other:

• Agent name: agent.first_name
• Agent image: agent.picture_url
• Agent Email: agent.email

For example, if you want the name of the agent to appear in the conversation, you must include in the text of the interaction the name of the variable between double brackets: {{agent.first_name}}.